Go to the Reset Password Page. You can also access it from the Login page.
Go to our Login page and enter your email address. You'll be emailed a link. Click it to validate your email address. You don't need a credit card.
You can use any major credit card or PayPal. To process credit cards, we use PayPal for their world class security.
For our commercial accounts, we also accept ACH and Viewpost.com. ACH takes 3 business days to process and Viewpost takes from 1-5 business days to clear.
Please let us know at email@example.com if you're having trouble with Paypal. We've worked with them and they are very interested in making Paypal easy to use, but they're even more interested in making sure your information remains protected.
Some customers get a message to call Paypal. This happens sometimes the first time you use a credit card with a particular email address. Especially if you have used this credit card with a different email address. It's Paypal hard at work protecting your credit card! It's a very short call and we've never heard of a call being needed a second time.
We handle PDF's that are a different size than the size paper we print on (8.5" x 11" - US Letter)
by rotating and/or resizing any page that needs it. When we do that, we let you know with a pop-up message and
we prefix your file's name with "mod-" so you can tell it was modified. You can click the download icon
() to review the modified file.
If you have a file that isn't properly fixed by our rotate and resize feature, please email it to firstname.lastname@example.org. We'll help you and see if there's an improvement needed.
There's two main ways. You can print the document and then scan it in or you can have your software generate the PDF.
Printing and scanning is often done when an original signature is required or adding a signature through software
isn't practical or feasible. This method is less efficient, but provides additional comfort when using an image of a
signature is not comfortable.
It's easiest to have the PDF generated by the software that you use to create the content. Some programs, like Word and Open Office, offer PDF as a file type option under Save As. Others, like Excel, QuickBooks and most property management software, do not. With those, you will want Print to PDF software. Once installed, you will be able to choose this software as your "printer". When you print, it will ask you where you want to save the PDF.
There are quite a few free Print to PDF softwares available, however one that we find solid and easy to use is the PDFill PDF Writer.
There are two types of status: production status and delivery status.
The production status is whether it has been printed and/or mailed yet. The delivery status is its location (after it has been mailed) along the path to Delivery or to failed delivery (e.g. Return to Sender).
You can check them by going to the Sent tab on www.docsmit.com, then searching for the particular mail piece. The color of the recipient's name indicates Delivery Status for tracked mail (certified and priority mail). Green indicates delivered and red indicates a delivery failure); for non-tracked mail (e.g. first class) black indicates sent mail. Grey indicates not delivered yet (including not mailed yet).
We will do this for you! There's information on how to do this on the Word Addin page.
See above in General.
On the website, under More go to the dropdown menu option "Account Info". On that page you can change your account settings.
Yes you can! Just drop the files onto the file viewer area in the order you want them to appear and the windows app will automatically aggregate them into one file. You can use the Save button at the top left of the viewer to save the whole file.
Yes! This is part of the power of using Docsmit. Just keep adding addresses using Add, Search Outlook or Paste. Your recipients won't see any information about each other.
No, but soon.
The RRE signature is currently only available for loading on the Monday of each week (and not available the same day). We can help you ask the USPS to email it to you. On secure.docsmit.com click your mail piece under the Sent tab. Click the USPS Tracking Number and a window will open on usps.com for that tracking number. On the right side, click "Return Receipt Electronic". Fill in your name and email address. The USPS will email it to you as soon as it is available. We will also still email it to you along with our certification and your original document.
There are two delivery schedules.
Priority Mail is delivered to the USPS the same day as long as it is received before noon (Eastern). Otherwise it goes out the next day. However, Priority Mail received between noon Saturday and noon Sunday goes out on Monday.
First Class (including Certified and with any return receipts) is delivered to the USPS the next day as long as it is received before 7:55 PM (Eastern). Otherwise it goes out the next day. However, mail received between 7:55PM Friday and 7:55PM Saturday goes out on Monday.
Absolutely! When choosing the Send Type, make sure to choose "Certified, Return Receipt" and not the similarly named "Certified, Return Receipt Electronic".
The USPS has declared that it is the same in the postal bulletin. Some courts have formally recognized the Return Receipt Electronic as equivalent and will accept either. However, there are some courts that do require the presence of an original green card.
The USPS has created the "Certified, Return Receipt Electronic" sending option as an alternative to "Certified, Return Receipt" (the Green Card). Instead of having the recipient sign a Green Card (Form USPS 3811) as the receipt that is returned by mail to the sender, the USPS has the recipient sign for receipt of the mail item and scans the signature and address of delivery. The USPS uses those scanned items to create a Proof of Delivery PDF stating facts of the delivery. They make those PDFs available for us to download once per week on Monday evenings (but not on the same day as delivery). We email this statement by the USPS to you when it becomes available (unless you changed your settings about emailing Proof of Delivery) and make it available through the message page.